Food Truck Coach (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with us, including through Meta (Facebook and Instagram) lead forms, our website, and automated communication systems.

1. What Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Business information (e.g. food truck name, revenue, services)
• Any additional information you provide voluntarily

We may also collect:

• Website and interaction data (e.g. clicks, page visits, form submissions)
• Device and browser information
• Marketing engagement data

2. How We Collect Your Information

• Meta (Facebook and Instagram) lead forms
• Our website and landing pages
• Phone calls, SMS, and email communications
• Automated systems (including AI-based chat, SMS, and voice tools)
• Third-party platforms (e.g. CRM systems, analytics tools)

3. Why We Collect Your Information

• Respond to enquiries and provide requested information
• Assess suitability for our programs and services
• Contact you via phone, SMS, and email
• Deliver marketing and promotional communications
• Provide appointment scheduling and reminders
• Improve our marketing, systems, and customer experience

4. How We Use and Disclose Your Information

We may disclose your information to:

• Our team, contractors, and service providers
• CRM, marketing, and communication platforms
• Technology providers supporting automation and AI systems

Some of these providers may store data overseas.

We do not sell your personal information.